Frequently Asked Questions
We currently ship within Canada and our default carrier is Canada Post.
We do our best to only purchase packaging materials that are fully recyclable or bio degradable. The majority of our materials are paper based. We also use bio degradable starch packing peanuts that will dissolve in water.
If you find plastic packaging materials in your order it is being reused. Ideally you could find a way to reuse this material too.
We do our best to ensure your ceramics arrive to you in one piece. In the rare chance an item breaks in transit, please contact us by email at firstname.lastname@example.org within 3 days of receiving the package. Please include your order number and a photo of the broken item.
Depending on the item, we will either refund your order or coordinate the shipment of a new item. Whether we refund or re-ship is at our discretion.
Yes. Local pick up is available in Qualicum Beach. Once you are in the checkout stage of your purchase there will be an option to select local pick up. Once selected the shipping fee will be waived. You will receive a message shortly after you place your order with the options for local pick up. Pick up locations are at our studio in Qualicum Beach or at the Qualicum Beach Farmers Market on Saturdays.
Custom orders are accepted on a case-by-case basis. If you have a project in mind, feel free to to email us at email@example.com.
At times our shop will include made-to-order items that are part of our core collection. These items are not currently in stock, but are available for pre-order. Please anticipate a 6-8 week lead time for these orders.
Absolutely! The studio and gallery space is open by appointment Tuesdays - Fridays. Please email us firstname.lastname@example.org to set up a time to visit.
Your new ceramics are dishwasher safe, however some consideration is recommended to maintain quality and durability over the long term. We recommend opting for more gentle detergents, avoiding any acidic or harsh products. Use of rinse aids is not recommended.
Hand washing will keep your handmade ceramics looking the best over the long term. Longevity is sustainable and care is an investment.
Oven and Microwave
Handmade ceramics are susceptible to thermal shock, which can result in cracking or premature breakage. Avoid placing your ceramics in extreme temperature environments, such as the freezer or a high temperature oven.
Our ceramics are intended for serving - not cooking. Oven and microwave use should be done with caution. Never place your ceramics into a pre-heated oven. Instead, heat them slowly with the oven, and never hotter than 350 degrees F. Avoid prolonged microwave sessions, which may heat the ceramics to a temperature unsafe to handle.
Staining can occur when food is stored in ceramics for a long period of time. Some glazes are more susceptible to this than others. As a rule of thumb, our ceramics are intended for serving - not storage. If you do find stains on your ceramics, we recommend a product called Bar Keeper's Friend, which is available at hardware stores.
Regular use of flatware on ceramic surfaces may result in cutlery marks. Matte glazes are more susceptible to cutlery marking versus glossy glazes. Cutlery marks are typically superficial residue on the surface of ceramics. We recommend hand washing your ceramics with Bar Keeper's Friend to remove these marks.
Yes - our glazes are formulated and mixed in house. Special care is taken to ensure our glazes are durable and food safe.
We comply with the requirements for Canadian ceramics foodware products - more info here.
It is possible that our pots may leave a water mark on wooden or painted surfaces if left for a long period of time.
Our pots are all polished smooth and scratches, if any, should be minimal.
If your surface is dear, we recommend felt pads to prevent any damage.